Policy

Returns and Refunds

At Grabio, we prioritize customer satisfaction and stand behind the quality of our products. While we do not offer full refunds for damaged items, we understand that situations may arise where a product may arrive with minor damages. Therefore, we have established the following policy regarding returns and refunds:

Refunds:

• We do not offer full refunds for change of mind or dissatisfaction with the product.
• In the event of a manufacturing defect or significant damage during transit, please contact us within 3 days of receiving your order to initiate a return or exchange process.
• Refunds will only be considered for products that are returned in their original packaging and condition.

Partial Refunds for Light Damages:

• If your product arrives with minor damages that do not affect its functionality or usability, you may be eligible for a partial refund.
• The decision to offer a partial refund for light damages will be made on a case-by-case basis, at our discretion.
• The percentage of the refund will be determined based on the extent of the damage and the impact on the product's value.

Shipping Issues:

• If your package is delayed due to carrier issues or if it arrives damaged as a result of mishandling during transit, please contact us immediately.
• We will refund the shipping fees if your package is significantly delayed beyond the estimated delivery time or if it arrives damaged due to carrier mishandling.

Contact Us:

• If you have any questions or concerns regarding our returns and refunds policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure your satisfaction with every purchase from Grabio.

Policy Updates:

• Grabio reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes or amendments.

By making a purchase from Grabio, you agree to abide by the terms and conditions outlined in this policy. We appreciate your understanding and cooperation in adhering to these guidelines as we strive to provide you with the best possible shopping experience.